1. Agreement to Terms
By accessing or using Corli (operating as CorliChat at corlichat.com) and any related software, applications, websites, or services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Services.
These Terms form a binding legal agreement between you ("you," "your") and Corli ("Corli," "we," "us," "our").
2. About Corli
Corli (operated as CorliChat) is a communication bridge service that connects Corrlinks inmate email with a real-time chat application for family members. Our Services allow family members to exchange messages with incarcerated loved ones through a familiar chat interface, while the inmate continues to use the standard Corrlinks email system.
We also offer an @ai feature that provides incarcerated users with informational AI responses to questions about legal terms, GED preparation, reentry, financial topics, and general life matters.
Corli is an independent service and is not affiliated with the Federal Bureau of Prisons, the U.S. Department of Justice, Corrlinks, or any correctional facility or government agency. See Section 8 for full disclosure.
3. Eligibility
You must be at least 18 years old and a resident of the United States to use Corli. By creating an account, you represent and warrant that you meet these requirements and that all information you provide is accurate and complete. We do not knowingly collect information from or provide Services to anyone under the age of 18.
4. Account Registration
When you create an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your password and for all activities that occur under your account.
For Tier 3 (Family Multi-Chat) accounts, the account password is intentionally shared among the registered family group members. The account holder who completed registration remains responsible for all activity on the account regardless of which family member uses it.
You must notify us immediately at support@corlichat.com if you suspect unauthorized access to your account.
5. Subscription Plans, Free Trial, and Billing
Subscription Tiers
Corli offers three subscription tiers:
- Tier 1 (Corli Chat): $9.99 per month
- Tier 2 (Corli Full Access): $14.99 per month, includes the @ai feature
- Tier 3 (Family Multi-Chat): $19.99 per month, includes group chat for 1 inmate + up to 3 family members, plus the @ai feature
7-Day Free Trial
Every new subscription begins with a 7-day free trial. At signup, we charge a one-time $1.00 USD payment verification charge to confirm your payment method works. This $1.00 charge is the only amount billed during your trial.
Auto-Renewal
On day 8 of your subscription, your selected tier's monthly rate begins automatically. Your subscription will automatically renew each month at your tier's then-current rate, charged to the payment method on file, until you cancel. By subscribing, you authorize us to charge your payment method for the recurring monthly subscription fee.
Cancellation
You may cancel your subscription at any time from your account or by emailing support@corlichat.com. Cancellation prevents future charges but does not refund payments already made. You will retain access to the Services through the end of your current billing period.
If you cancel during your 7-day free trial, you will be charged only the $1.00 verification fee and no further amounts.
No Refunds
Except where required by applicable law, all charges are non-refundable, including unused portions of monthly subscriptions and the $1.00 verification charge. We do not provide refunds or credits for partial subscription periods.
Price Changes
We may change our subscription prices from time to time. Any price change will apply to your next billing cycle after we provide you at least 30 days advance notice via email to the address on file. Continued use of the Services after a price change constitutes acceptance.
Payment Processing
All payments are processed by Stripe, Inc. By providing payment information, you agree to Stripe's terms and privacy policy. Corli does not directly receive, store, or transmit your full payment card details.
6. Personal Use Only
Corli is provided for personal, non-commercial use. You may not use the Services for any business or commercial purpose, including but not limited to reselling the Services, providing the Services to clients, or operating a commercial enterprise through the Services.
7. Acceptable Use and Prohibited Activities
You agree NOT to:
- Use the Services to advertise or offer to sell goods and services to other users or to incarcerated individuals.
- Sell, transfer, share, or sublicense your account or login credentials to any unauthorized person. (Tier 3 family group accounts, where the registered family members are intended joint users, are excepted.)
- Send content that violates the receiving correctional facility's communication rules, including but not limited to threats, contraband requests, coded messages, gang-related content, or content prohibited by Bureau of Prisons policy.
- Coordinate, plan, or facilitate any illegal activity inside or outside a correctional facility.
- Attempt to circumvent Corrlinks contact approval requirements, facility monitoring systems, or any institutional rule governing inmate communications.
- Impersonate a family member, friend, attorney, law enforcement officer, or any individual you are not.
- Attempt to extract personal information, financial information, or solicit money from incarcerated individuals.
- Send messages designed to manipulate, defraud, or emotionally exploit an incarcerated individual.
- Reverse-engineer, scrape, decompile, or attempt to access Corli systems through any method other than the official chat application and APIs we provide.
- Transmit malware, viruses, ransomware, or any harmful code through the Services.
- Harass, threaten, defame, or abuse any person.
- Violate any applicable law, regulation, or facility policy in connection with your use of the Services.
We reserve the right to terminate any account that violates these prohibitions, that is reported by a correctional facility for misuse, or that we reasonably determine poses a risk to other users or to the integrity of the Services.
8. No Affiliation with Government or Correctional Agencies
Corli (operating as CorliChat) is an independent third-party service. Corli is NOT affiliated with, endorsed by, sponsored by, or in any way officially connected with the Federal Bureau of Prisons (BOP), the United States Department of Justice (DOJ), Corrlinks, JPay, TRULINCS, Securus Technologies, or any correctional facility, state department of corrections, or government agency.
Any references to such entities on our Services are for descriptive purposes only and do not imply endorsement, partnership, or official affiliation. Use of Corli does not create any legal relationship between you and any government agency or correctional facility, and Corli does not act as an agent of any such entity.
9. AI Responses Are Informational Only
Our Services include a feature ("@ai") that provides automated responses generated by an artificial intelligence model. These responses are produced for informational purposes only and should not be relied upon as professional advice of any kind.
Specifically, AI responses do NOT constitute:
- Legal advice
- Medical or mental-health advice
- Financial, tax, or investment advice
- Immigration advice
- Licensed professional advice in any field
You acknowledge that AI responses may contain errors, omissions, or outdated information. You should consult a qualified, licensed professional before acting on any information provided by the @ai feature, particularly for matters involving legal proceedings, health decisions, financial decisions, or correctional facility procedures.
Corli is not responsible for any outcome resulting from reliance on AI-generated responses.
10. No Guarantee of Contact or Message Delivery
Corli's Services depend on third-party systems outside our control, including but not limited to Corrlinks (operated by the Federal Bureau of Prisons), the receiving correctional facility's communication policies, the inmate's compliance with facility rules, and the facility's approval of you as a permitted contact.
As such, Corli does NOT guarantee that:
- Any specific incarcerated individual will approve or accept you as a contact, or that the facility will permit contact.
- Any message you send will be delivered to the incarcerated individual, or delivered within any particular timeframe.
- Any message sent by the incarcerated individual will reach you, or be free from facility-imposed delays, redactions, or rejections.
- The receiving facility will permit the use of third-party chat or aggregation services, even after you have established contact.
- Any message will remain accessible after a facility transfer, lockdown, disciplinary action, or change in inmate status.
Service availability is subject to factors beyond Corli's reasonable control. Corli is not liable for delays, failures, or rejections caused by Corrlinks, correctional facilities, or any other third party.
11. Facility Monitoring and Recording
You acknowledge and agree that all communications routed through Corli are subject to monitoring, recording, retention, and review by the receiving correctional facility, the Federal Bureau of Prisons, and any authorized correctional or law enforcement personnel, in accordance with their policies and applicable federal and state law. Corli does not control, override, or interfere with these monitoring practices.
By using Corli, you acknowledge that:
- Any content sent or received through our Services may be read, stored, and used by facility staff and law enforcement.
- Corli may be required to produce communications or account records in response to lawful subpoenas, warrants, or court orders without prior notice to you, where notice is prohibited by law.
- You should not use Corli to communicate anything you would not be willing to have read by correctional staff or law enforcement.
- Corli is not responsible for content moderation, restriction, or rejection decisions made by any correctional facility or government agency.
12. Intellectual Property
The Services, including all software, design, branding, logos, trademarks, text, graphics, and other content (excluding user-submitted content), are the exclusive property of Corli or its licensors and are protected by United States and international intellectual property laws.
You may not copy, modify, distribute, sell, lease, or create derivative works based on the Services without our prior written permission.
13. User Content
You retain ownership of the content you send through Corli (your messages). By using the Services, you grant Corli a limited, non-exclusive, worldwide, royalty-free license to store, transmit, route, display, and process your content as reasonably necessary to provide the Services.
You represent and warrant that:
- You have the right to send the content you submit through the Services.
- Your content does not violate any third party's rights, including privacy rights, publicity rights, or intellectual property rights.
- Your content complies with these Terms and with all applicable laws.
14. Third-Party Services
The Services depend on third-party providers, including but not limited to:
- Stripe — payment processing
- Postmark — email delivery
- OpenAI — AI response generation for the @ai feature
- Railway — hosting infrastructure
By using Corli, you acknowledge that these third parties have their own terms and privacy practices, which you should review:
- Stripe: stripe.com/legal/ssa
- Postmark: postmarkapp.com/eula
- OpenAI: openai.com/policies/terms-of-use/
- Railway: railway.com/legal/terms
Corli is not responsible for the practices or policies of these third-party services.
15. Suspension and Termination
We may suspend or terminate your account at any time, with or without notice, for any of the following reasons:
- Violation of these Terms or our Acceptable Use Policy.
- Abuse, misuse, or fraudulent activity reported by a correctional facility, by Corrlinks, or by law enforcement.
- Fraudulent payment activity, chargebacks, or failed payment for monthly fees.
- Any other reason in our reasonable discretion to protect the integrity of the Services or the safety of users.
You may terminate your account at any time by canceling your subscription as described in Section 5.
Upon termination, your right to use the Services ends immediately. Provisions that by their nature should survive termination (including but not limited to Sections 8 through 11, 16 through 19, and 24) will survive.
16. Disclaimer of Warranties
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. CORLI DISCLAIMS ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.
CORLI DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY CONTENT (INCLUDING YOUR MESSAGES) WILL BE SECURE OR NOT OTHERWISE LOST OR ALTERED. CORLI MAKES NO WARRANTY THAT INMATES WILL RESPOND, THAT MESSAGES WILL ARRIVE WITHIN ANY PARTICULAR TIME, OR THAT THE SERVICES WILL CONTINUE TO INTEROPERATE WITH CORRLINKS OR ANY FACILITY.
17. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL CORLI'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES EXCEED THE LESSER OF: (A) THE AMOUNT YOU HAVE PAID CORLI IN THE TWELVE (12) MONTHS PRIOR TO THE CLAIM ARISING, OR (B) ONE HUNDRED US DOLLARS ($100.00 USD).
CORLI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, LOSS OF GOODWILL, OR EMOTIONAL DISTRESS DAMAGES, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.
18. Time Limit for Claims
Any cause of action or claim you may have arising out of or relating to these Terms or your use of the Services must be commenced within ONE (1) YEAR after the cause of action arises. Otherwise, the cause of action is permanently barred.
19. Dispute Resolution, Arbitration, and Class Action Waiver
Informal Negotiations
Before initiating any formal proceeding, you agree to first contact us at support@corlichat.com with a written description of the dispute. The parties shall attempt in good faith to resolve the dispute through informal negotiations for at least THIRTY (30) DAYS from the date written notice is received.
Binding Arbitration
If informal negotiations do not resolve the dispute, any controversy arising out of or relating to these Terms or your use of the Services shall be settled by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration shall be conducted in the State of New York, and the arbitrator's decision shall be final and binding.
Class Action Waiver
YOU AND CORLI AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.
Jury Trial Waiver
YOU AND CORLI WAIVE ANY RIGHT TO A TRIAL BY JURY.
Excessive Arbitration Fees
If you can demonstrate to the arbitrator that the costs of arbitration would be prohibitively expensive compared to the costs of litigation, Corli will pay the portion of arbitration fees the arbitrator deems excessive.
Exceptions
Either party may bring an individual action in small claims court. Either party may also seek emergency injunctive or other equitable relief in court to prevent intellectual property infringement, misappropriation, or unauthorized access to the Services.
20. Governing Law and Venue
These Terms are governed by the laws of the State of New York, United States, without regard to its conflict of laws principles. To the extent any dispute is permitted to proceed in court, the exclusive venue shall be the state and federal courts located in the State of New York.
21. Changes to These Terms
We may modify these Terms from time to time. We will notify you of material changes by posting the updated Terms on corlichat.com and updating the "Last Updated" date at the top of this document. Material changes will also be communicated to you via email to the address associated with your account.
Continued use of the Services after changes constitutes acceptance of the updated Terms. If you do not agree to the changes, your sole remedy is to cancel your subscription and stop using the Services.
22. Severability
If any provision of these Terms is held invalid or unenforceable by a court or arbitrator of competent jurisdiction, the remaining provisions will remain in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it enforceable.
23. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Corli regarding your use of the Services and supersede any prior agreements between you and Corli on the same subject.
24. Contact Us
For questions about these Terms, contact us at:
Corli (operating as CorliChat)
Email: support@corlichat.com
Website: https://corlichat.com